Evolution Jobs

Service Technician

Service Technician

Job TypePermanent
Real Time Recruitment Solutions https://www.rtrs.co.uk

Service Technician, Rugby, up to £27,000

We are currently looking to add a Service Technician for our client’s team. The company focuses on enabling safe, secure, and efficient environments for patients and caregivers through the utilisation of technology.  The company brings a global network of manufacturing and quality, engineering to the forefront of the medical industry.

The Service Technician will be reporting to the Software & Professional Services Director. 

This role requires extensive travel across the UK.

The Function

Responsible for installing, configuring and performing of maintenance (on-site support) for software and hardware solutions managing multiple concurrent implementations.

The Role

  • Work with Project Specialist and team to understand required job planning and execute according to plans provided.
  • Implement project solutions by way of configuring systems and solutions after hardware installation has occurred.
  • Provide support for customers in the form of on-site service calls/visits to fix and repair breakdowns, system faults and perform troubleshooting for hardware, software, networking, databases and firewalls.
  • Conduct scheduled maintenance for our solutions on – site at customers.
  • Help project specialists redefine internal processes to ensure solid workflow from Order Receipt to Solution Delivery.
  • Keep up to day with latest monitoring technology and trends and seeks innovative solutions to resolve issues effectively and efficiently.
  • Provide out of hours (on-call) support to customers.
  • Provide hardware and software training on our solutions to customers.

    Desirable Requirements

  • Background as Service/Customer Support Technician in a technical environment working with software and hardware.
    1. Technical and mechanical aptitude – IIS, SQL, HTML, Windows, Servers, networking) and mechanical hardware
      1. Excellent communication, presentation, time management and listening skills
        1. Detail orientated with excellent problem-solving skills.
          1. Bachelor’s degree or Higher National Diploma in electronics, mechanical or technology related subject.
          2. Salary

            • Up to £27,000
            • 25 days holiday
            • Contributory pension
            • 4 x salary life cover
            • Vehicle for business use

            For an Immeidate interview please send a copy of your cv to m a r t i n . b y r n e @ r t r s . c o . u k

            Martin Byrne

            Principal Consultant – Embedded / Electrical Engineering – New York